Lilli Ann Davis, CESM -
Vice President, COO
QUALITY OBJECTIVE
To provide quality management in document management, databasing/archiving and advertising art/design operations and technical training assisting operations.
SUMMARY OF QUALIFICATIONS
Thirty years experience in the document management, databasing/archiving and graphic art/design fields specializing in supervision and management. Major strengths in team building, improving lines of communication and developing systems and programs that have been recognized and highly regarded. Applies an active rather than a reactive management style. Articulate and people oriented, relates well with others at all levels and from all backgrounds.
MANAGEMENT EXPERIENCE
1997-Present
RL Enterprizes, Inc., Middleburg Hts., OH
Details: Founder and Chief Operating Officer of Small Business Enterprise operating three core businesses. Responsible for all phases of production, client/vendor relations, production scheduling and distribution, quality management, delivery, development of company policies, on-the-job training, sales, production quotes, hazard communication training, scanning, disk conversions, color output, and work orders. Co-responsible for development, implementation and evaluation of RL Enterprizes, Inc. business plan strategy for the three business divisions: ISO 9001/14001/18001, Environmental Health, Safety and Sustainability Consulting/Training, and KVAR Power Optimization and Energy Efficiency Consulting. Responsible for marketing plan implementation that has allowed RL Enterprizes, Inc. to expand its services from nationwide to international exposure. Perform all graphic art design, printing, web site maintenance, advertising and marketing strategies.
January, 2011-Present
ARC, (American Reprographics Company), Akron, OH
Details: Manager - Akron Operations, reports to the Executive Director, and is responsible for daily operations of Akron, Ohio branch. Works with other branch managers to meet customer deadlines. Develops and maintain systems to establish, measure and maintain performance against established standards. Establishes and implement necessary communication strategy and corrective action for the improvement and awareness of quality issues across all departments. Establishes and maintains appropriate inventory controls. Manages staff according to company standards (appraisals, discipline, training and development). Liason with customers. Contributes to executive policy and strategy. Maintains a high level of branch organization at all times. Develops tools to accurately track errors and deadline compliance. Ensures operational quality control systems in place to monitor order-in, operators, quality check, final check and orders-out. Ensures operational system is in place for proper shift transitions. Ensures that there is a system in place to monitor supplies. Maintains proper security and safety levels in facility. Plans and directs production activities and establishes production priorities for products in keeping with effective operations and cost factors. Maintains a professional, quality work environment at all times. Troubleshoots and resolves problematic orders and customer complaints. Hire, train and evaluate personnel to maintain consistent quality and maximum production.
2006-December, 2010
ARC, (American Reprographics Company), Cleveland, OH
Details: ARC (American Reprographics Company) purchases EBlueprint in 2006. Assistant Director - Digital Library, reports to the Vice President - Ohio Operations, and is responsible for the development, implementation, maintenance and expansion of a digital library department, for all digital architectural projects on file, for a 750-million dollar annual revenue company. Responsible for management of employee training, quality control, client relations, and production coordination currently for five area locations and two Denver, Colorado area locations, eventually progressing nationwide. Selected software and customized database for the digital library operation providing customer internet access capability that interfaces with existing operating systems.
1998-2006
EBlueprint, Cleveland, OH
Details: Assistant Vice President - Digital Library, reports to the President, and is responsible for the development, implementation, maintenance and expansion of a digital library department, for all digital architectural projects on file, for an 11-million dollar annual revenue company. Initially responsible for bringing the organization from hand-operated diazo blueprint machines to a completely digital computer system. Responsible for management of employee training, quality control, client relations, and production coordination for five area locations and two Denver, Colorado area locations. Selected software and customized database for the digital library operation providing customer internet access capability that interfaces with existing operating systems.
1997-1998
City Blue, Cleveland, OH
Details: Production Manager responsible for all phases of production, client/vendor relations, production scheduling and distribution, quality management, delivery, employee relations, development of company policies, on-the-job training, sales, production quotes, hazard communication and hazardous materials training, scanning, disk conversions, color output, and work orders. Responsible for all employees and production coordination at one of the largest reprographic/photographic labs in the Midwest operating under three different enterprises: GRAPHIC CENTER features large format and photographic capabilities. REPROGRAPHIC POD houses the Print-On-Demand Center that features high speed, high volume and high quality digital equipment, complete with storage and archiving abilities. EQUIPMENT AND SUPPLIES offers a full line of Media, Drafting and Architects/Engineers/Contractors furnishings and supplies.
1994-1996
Cleveland Menu Printing, Cleveland, OH
Details: Production Manager responsible for client/vendor relations, for a five million dollar annual revenue production, using Apple/Macintosh/PC computer, computer training, keylining, darkroom work, plating, scanning, and proofreading. Supervised a technical staff and coordinated production.
1991-1994
New Age Typographers, Inc., Huntington, NY
Details: Production Manager responsible for client/vendor contact, for a one million dollar annual Revenue production, using Apple/Macintosh/PC computer and Data General Penta Pal front-end system, computer training, darkroom work, disk conversion, scanning, and proofreading. Supervised a technical staff and coordinated production.
1977-1991
Island Typographers, Inc., Hicksville, NY
Details: Production Manager responsible for client/vendor contact, for a one million dollar annual revenue production, using Apple/Macintosh computer and Compugraphic computer, computer training, darkroom work, disk conversion, scanning, and proofreading. Supervised a technical staff and coordinated production.
COMPUTER AND SYSTEM APPLICATIONS
• PC Computer • Apple/Macintosh Computer • MicroDigital 460 stat camera • Xerox 8855 • Xerox 8845 • Kip 3800 • Minolta Color Copier • Canon Color Copier • Hewlett Packard 650 • Xerox DocuCentre • Oce 9800 • HP 5500 • HP 4000 • Magnum 5200 Wide Format Scanner • Dell Dimension 2400 • Hewlett Packard PhotoSmart 1100 • Adobe Acrobat • Adobe InDesign • Adobe Illustrator • Adobe Photoshop • Quark XPress • Macromedia Freehand • Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Microsoft Access • Microsoft Publisher • AutoCad • Paint Shop Pro • Web Director • HotDog • Omni-Page Pro OCR • Macromedia Shockwave • Home Site • IntraNETIX • ScanDex
AREAS OF EXPERTISE
• Personnel Management • Graphic Art/Advertising • Production Coordination • Client Relations • Quality Control • Cost Analysis • German and Italian Languages • Cost Reduction
CERTIFICATES
2003
National Registry of Environmental Professionals ISO-14001 Certified Environmental Systems Manager
EDUCATION
2009
Sterling Ledet & Associates, Inc.
Adobe Acrobat 9 Pro: Best Practices for Accessibility for People with Disabilities (Section 508)
2005
The Dale Carnegie Course, Independence, OH
2003
Certified Environmental Systems Manager Certification from the National Registry of Environmental Professionals, Chicago, IL
2003
National Environmental Training Association's 25th Anniversary Conference,
Reno, Nevada
ISO 14000 Design, Implementation, and Internal Auditing Program
2003
HP DesignJet and Color Management, Akron, Ohio
2002
Shaftesbury University, London, UK
(Non-US Acredited)
Master of Computer Science
2001
The Conference for Women 2001,
SkillPath Seminars, Middleburg Heights, Ohio
2000
The Conference on E-Commerce 2000,
CompuMaster Seminars, Brookpark, Ohio
1999
Understanding Networking Fundamentals,
CompuMaster Seminars, Brookpark, Ohio
1998
Cuyahoga Community College, Cleveland, Ohio
Advanced Web Site Design, Graphics, and Sound
1998
Cuyahoga Community College, Cleveland, Ohio
HTML Advanced Internet Web Site Language
1997
Learning International's Professional Selling Skills, Boston, Massachusetts
1997
National Environmental Training Association's 20th Anniversary Conference,
San Francisco, California
ISO 14000 Design and Implementation Program
1996
Indiana Clean Manufacturing Technology and Safe Materials Institute Purdue University, Lafayette, Indiana
ISO 14000 Awareness Program
1977-1979
Shaftesbury University, London, UK
(Non-US Acredited)
Bachelor of Science in the Field of Advertising/Marketing
1975-1977
State University of New York at Farmingdale, Farmingdale, New York
Associate of Art in Advertising Art and Design
